Privacy Policy

• Information you provide: your name, email address, phone number, delivery or billing address, account credentials, and details you submit through forms such as newsletter signups and event inquiries.
• Order and payment information: items purchased and your order history. Payments are processed by Square; we receive confirmation and limited transaction details but do not store your full card number.
• Information collected automatically: device, browser, IP address, pages viewed, and similar usage data collected through cookies and analytics.

We use the information we collect to:

• Process and fulfill orders, including pickup and delivery, and verify age and identity;
• Create and manage your account;
• Send transactional messages such as order confirmations, account, and verification emails;
• Send newsletters and marketing communications where you have opted in;
• Respond to inquiries and provide customer support; and
• Operate, improve, and secure the Services and comply with our legal obligations.

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings, although some features may not function properly without them.

We do not sell your personal information. We share information with trusted service providers who help us operate the Services, including:

• Square — payment processing and catalog/order management;
• Email and hosting providers — to deliver transactional and marketing emails and to host our website and database;
• Analytics providers — to measure and improve performance.

We may also disclose information when required by law, to enforce our Terms, or to protect the rights, safety, and property of Pal's, our customers, or others.

If you subscribe to our newsletter, we will send you updates about events, specials, and new arrivals. You can unsubscribe at any time using the link in any marketing email or by contacting us. Transactional messages related to your orders or account are not promotional and may still be sent.

We retain personal information for as long as needed to provide the Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain processing. California residents may have additional rights under the CCPA/CPRA, including the right to know and the right to deletion. To exercise any of these rights, please contact us using the details below.

The Services are intended for adults 21 and older. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us with information, please contact us so we can remove it.

Our Services may link to third-party websites and services that we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy practices.

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or your personal information, please contact us: